rise

Freequently Asked Questions

What does rise do?

rise offers educational courses and financial services for employers and their employees. We offer courses for you and your nanny on a variety of topics taught by international and local experts. rise is available on both Android and Apple phones and is free to download.

Our mission is to help migrant workers get paid on time, send their money, and take courses to help them build their CV. In the summer of 2017, you will also be able to open a digital bank account for your employee, pay them electronically, and have a record of all your transactions including loans and paydays. At this time, your employee will also be able to purchase the courses independently using their rise debit card.
Is this app only for the employee? Or for anyone?

The app is designed with both the employer and the employees in mind so that everyone wins. Today, little training is given to nannies who take care of our home and children. But, with our courses, essentials of childcare are covered at affordable prices.Employers are welcome to take the courses as well!
Is this only applicable for nannies?

Currently, our courses are targeted towards nannies. We are not only increasing the number of courses for nannies but also for the larger migrant community who have little access to affordable education. This will expand to retail staff, hospitality etc. Basic courses like accounting, managing money, computer basics will also be available. We hope to match the offering with the need in the market through suggestions and feedback.
My nanny doesn’t speak English very well – is rise for her?

Our courses are designed specifically for nannies in the UAE, considering that English may not be their first language and these courses may be the first time they are receiving formal childcare training. Our courses are paced appropriately, with simple language, visual aids, and have quizzes at the end to ensure they have learned what they need to.
I have questions about rise…how do I get help?

We will be happy to answer any queries you may have.

How can I download the app?

You can download the app for free, via Google Play (Android) or the App Store (Apple). Search for us using the terms “rise migrants”
My employee and I have different phones. She has an Android and I have an iPhone. How does that work?

If you have both downloaded the app, the employer/employee can be on different devices.
How do I register? How do I add my employee? Who registers first?

Registration is simple and will take a few minutes. Please follow the steps below.
Employer:
1. Download rise by searching ‘rise migrants” (available on the App Store and Google Play)
2. Register via Facebook (we will not have any access to your private Facebook details)
3. Select Employer

4. Enter your details
5. You will get a verification code via SMS -Enter the code

6. Add your employee now or later
7. If your employee has already registered, then get their employee code located in their profile, input it and follow the steps. (6 - digit code under profile) You will find the code under profile – click on picture
8. If your employee has not registered, or if you don’t have the employee code, then add the employee manually.

Employee:
1. Download rise by searching ‘rise migrants” (available on the App Store and Google Play)
2. Register via Facebook (we will not have any access to your private Facebook details)
3. Select Employee

4. If your employer has registered, you would have received an invitation code. If so, then please enter it, if not, then add your details.
5. You will get a verification code via SMS -Enter the code

6. You are registered!
7. If your employer hasn’t registered, you’ll find your employee code in your rise profile (6-digit number). Send the number to your employer so that they can easily pair with you

How do I buy a course?

Buying a course is simple with any debit or credit card. Please follow the steps below:

- Select the Train icon

- Select a course
- If you have a voucher code, please enter it and press apply.

- If you don’t have one, proceed to purchase and enter your card details.
- If you bought the course for your employee, it will be under the Purchased tab. If you bought the course for yourself, it will be under Mine.
- Your employee can take the course at any time on their mobile. Once they have completed the assessment, the results will be sent to you.
- Once your employee has finished the course, a notification will be sent to you.
How does the educational platform work?

Once you buy the course for your employee, they will receive a notification and take the course on their own time on their mobile. At the end of each chapter, they will take a quiz to ensure they have understood the learning objectives.
We offer courses in the following categories relating to child care:
• Safety & Emergency Handling
• Care & Nurture
• Learning & Development
• Nutrition & Healthy Eating

All are priced affordably from AED 50 – 250.
rise also offers assessments for nannies so that you can have a clear idea of what her strengths and areas for encouragement are.
Do I have to be online at a specific time to take a course?

You can log in at your convenience. You can take up to [2 weeks] to complete your course once you start the course and within that time go back to view it up to three times.
How will this help my employee? Why should I get her these courses if she can take free online courses?

Your employee can take free courses online. However, rise has unique benefits:
- You have access to the courses and can buy courses that will help your home and children.
- You will know what your employee has learned and monitor how their lessons are being applied.
- Your employee can have a record of the courses taken so they can use them for their personal and professional growth.
- You can send assessments to your employee to see where they need to fill the gaps.
What makes you experts?

We are not childcare experts but our partners on our platform certainly are. We have worked with leading experts to bring affordable learning options for nannies who often don’t have an opportunity to learn and grow. To learn more about our experts like kidsFIRST, Stella Reid, Michelle LaRowe, Caroline Kanaan, Jennifer Walters and others.
Why should I take your courses?

Our courses are created by international childcare experts and are significantly cheaper than most courses of the same caliber, both online and in person.

When will the financial tools be available?

The digital banking platform will be available by the end of summer 2017. For now, if you input the salary amount and payment date for your employees, the app will send you a reminder for timely payments!

I'm interested in finding a job as a nanny or finding a helper?

We are not an employment service, but happy to help when you have found your ideal candidate by providing you with low cost testing and training.
Where can I find more about your company policies?

You can read our full terms and conditions here.

If you find there is a question you have that is unanswered, please don’t hesitate in sending us an email at [email protected].